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XataWorks Platform

Build your AI assistant on XataWorks Platform.

A branded assistant for your people, working across the applications they already use — or a mature AI assistant built into the software you sell.

Talk to us See it work
The XataWorks window. On the left, a chat: the question “Has this customer’s order shipped yet?”, then the assistant reading the Zendesk ticket, looking the order up in the order-management app, and answering — no, order CO-92318 is paid but unfulfilled, with no tracking number generated. On the right, the order-management app showing that order marked Unfulfilled.

The problem

Today, your people are the integration layer.

Your employees work across help desks, CRMs, order systems, analytics, internal tools, and dozens of other applications.

They search in one system, copy information from another, check a third, and piece everything together themselves. What if they could just ask?

Before

Before an assistant A person connected by five separate lines to five applications — helpdesk, order system, warehouse console, dashboards and team chat — with nothing between them. You Helpdesk Order system Warehouse console Dashboards Team chat

Five applications, and the only thing joining them is a person.

With an assistant

With an assistant The same person connected to the assistant alone, and the assistant connected to all five applications. You Assistant Helpdesk Order system Warehouse console Dashboards Team chat

One conversation reaches them. Nothing about them changes.

One request

One request. Every system it needs.

  • “Why hasn’t this customer’s order shipped?”

Your assistant can check the support ticket, look up the order, inspect the systems involved, find the problem, and bring the answer together in one conversation.

The same XataWorks window, with four browser tabs open side by side: a Zendesk support ticket, an internal Cascade Outfitters orders app, a warehouse console, and a Grafana observability dashboard.
  1. 1 Helpdesk — the ticket the customer raised
  2. 2 Order system — where the shipment actually is
  3. 3 Warehouse console — the printer that stalled
  4. 4 Observability — the alert that explains why

It finds the problem, then asks before it acts.

When action is needed, it can propose the next step — and ask before doing anything that requires approval.

One request. The right applications. One answer.

The chat pane, showing the assistant's conclusion: the Bay 3 console is back online, printing the label moves the shipment to Shipped and generates Canada Post tracking, which resolves the ticket — plus two things it wants a go-ahead on first, including a mismatch between the email on the ticket and the email on the order.

How it works

Your applications become the assistant’s tools.

XataWorks Platform connects AI to the applications your organisation already depends on.

A panel headed Page tools (18), with filters for All, Read only (9), Mutating (5) and Destructive (4). Each row names one operation — Search Zendesk tickets, Read only; Assign a Zendesk ticket, Mutating; Update a Zendesk ticket, Destructive — and so on.

Reliable tools, not clicking around a screen.

With WebMCP and MCP, applications can expose real capabilities directly to the assistant. Your internal applications can become agent-ready, while third-party systems can be integrated alongside them.

Instead of teaching an AI how to click around a screen, give it reliable tools for getting work done.

And because WebMCP and MCP aren’t proprietary XataWorks integration formats, applications you make agent-ready aren’t limited to your branded assistant. They can work with XataWorks and other compatible AI clients as well.

How WebMCP works, for developers

It asks first

Anything that cannot be undone is confirmed before it runs, by name, with every argument it is about to send.

The model you choose

Your organisation decides which model provider is behind the assistant, and can change its mind later.

Skills for your procedures

Your procedures and conventions, written once in plain English, so nobody has to explain them twice.

Two ways to use it

Don’t build the AI platform. Build what makes you unique.

XataWorks Platform can provide the assistant layer while you focus on the applications, workflows, and expertise that make your organisation or product different. There are two common ways to use it.

For organisations

Build an assistant around your business.

Give your employees one branded assistant that works across the applications and workflows they already use.

We integrate third-party systems, enable your internal applications with WebMCP, create purpose-built agents and skills, and configure the experience around the way your organisation works.

See what we build with you

For software companies

Build AI into your product.

Already have an enterprise application? Turn it into an AI-enabled product without building the assistant infrastructure from scratch.

Your application remains the heart of the product. XataWorks Platform supplies the mature assistant layer around it — agents, chat, browser capabilities, skills, permissions and model integration.

Talk to us about your product

Working with us

Built around the way you work.

There isn’t a one-size-fits-all AI assistant. We work with your team to understand your workflows, identify the applications that matter, connect the systems you need, and design the agents and skills that bring everything together.

A branded assistant

Your name and icon, the agents and skills your people need built in and maintained centrally, and the model provider you choose. Shipped as installers for macOS, Windows and Linux.

Integrations for the services you depend on

XataWorks already works in applications like Zendesk, Jira, Slack, Shopify and Grafana. Where the one your team lives in is missing, we build it.

Your own applications, made agent-ready

Your developers declare what an agent may do in the tools they built, through WebMCP. We work alongside them, or give them what they need to maintain integrations themselves.

For developers

Where the line falls. What an agent may do in your in-house applications is declared by those applications — in your code, on your release cycle — because only the people who own an application can say what it permits. Everything else — the assistant, its branding, the agents, the skills, the third-party integrations and the installers — XataWorks supplies, and none of it touches your codebase.

We can build it for you, build it with you, or enable your team to build on the platform.

Scope

As focused — or as capable — as you need.

Start with exactly what you need: your application, your agents, your skills, and your brand. Then add capabilities from XataWorks itself.

  • Documents
  • Spreadsheets
  • Databases
  • Browser
  • AI agents

A solution can be a focused assistant built around a single application, an employee assistant spanning several company systems, or a complete AI-powered office environment with the full XataWorks suite.

XataWorks itself is built on XataWorks Platform. See XataWorks

Your company. Your applications. Your assistant.

Tell us what you run and what you want to build — we help you put the pieces together and deliver the finished experience.

Talk to us about what you want to build